SPECIFICATIONS

Construction: Plywood

Size:

• Full Apple Box: 20 x 12 x 8”

• Half Apple Box: 20 x 12 x 4”

• Quarter Apple Box: 20 x 12 x 2”

• Pancake Apple Box: 20 x 12 x 1”

Product Weight:

• Full Apple Box: 4.8kg/10.58lb

• Half Apple Box: 2.8kg/6.17lb

• Quarter Apple Box: 2.34kg/5.16lb

• Pancake Apple Box: 1.87kg/4.12lb

RENTAL POLICY

WEEKEND RENTALS

We are closed on weekends, so equipment cannot be picked up or returned on Saturdays or Sundays.

To avoid weekend rental charges:

1. Set your pick-up time for Friday at 5:30 PM (if unavailable, the gear is not available for weekend rental).

2. Include a note at checkout stating that you will return the equipment on Monday morning.

3. Return the gear by Monday at 10:00 AM sharp.

Returns past 10:00 AM on Monday will be charged for an extra day.

RENTAL PERIOD

• Equipment can be picked up between 4:30 PM and 6:00 PM the day before the rental period, if available.

• To request an early pick-up, write a note at checkout during the booking process.

• Returns must be made between 8:00 AM and 10:00 AM the day after the rental period (including Mondays).

• Late returns will incur a fee of either:

-A minimum $10 late fee, or a 20% of the daily rental rate, whichever is greater.

PICK-UP DISCREPANCIES

• Orders placed outside business hours will not be processed until the next business day.

• Our rental inventory is located in Park City, Utah.

We offer free pick-up and local drop-off in Park City.

Delivery to Salt Lake City or surrounding areas is available for an additional fee.

CREDIT CARD ON FILE (DAMAGE/LOSS POLICY)

• A Visa, MasterCard, American Express, or Discover Card must be kept on file.

• By renting from Novais Studios, you authorize us to charge the card on file for any loss, damage, or unreturned equipment.

• A valid state-issued ID is required at the time of pick-up.

INSURANCE IS NOT PROVIDED

The renter accepts full liability for any loss, damage, or repair costs associated with the rented equipment. Renters are required to provide proof of insurance listing Raffnovais Photography Studios LLC as an additional insured and loss payee. To purchase insurance, contact a provider like athosinsurance.com.

RENTER'S RESPONSIBILITIES

• Equipment is thoroughly inspected before each rental.

• Any issues must be reported immediately to Novais Studios at (914) 648-2490 via text or email to contact@novais-studios.com. Failure to do so may result in full rental charges.

• Renters are responsible for proper handling and care of the equipment and returning all included accessories.

• A $50 cleaning fee will be charged for equipment returned dirty. Additional cleaning fees may apply at the discretion of Novais Studios.

CANCELLATIONS

• For rentals under $100:

Cancellations at least 7 days before the pick-up date will receive full refund.

• For rentals over $100:

Cancellations at least 7 days before the pick-up date will be charged 10% of the total rental fee.

• Cancellations within 7 days of pick-up:

A 20% fee of the total rental price will be charged. Renters may choose to receive store credit instead of a refund.

• Multi-week rentals canceled within a week of pick-up:

-Charged 20% of the total rental price, or

-The full payment can be kept as store credit for future rentals.

ONCE THE RENTAL EQUIPMENT HAS BEEN PICKED UP, CANCELLATIONS OR EARLY RETURNS WILL NOT RESULT IN A REFUND OR ANY DISCOUNTS.

For questions or assistance, contact us at contact@novais-studios.com or (914) 648-2490.